We love to be here to welcome our guests on arrival, but on occasion we many need to make arrangements for guests to let themselves in. Instructions for this will be provided by email, therefore it is very important that we receive an estimated time of arrival and that we are able to reach guests using the contact details provided at time of booking (personal email address and mobile number preferred).

In the event of a same day reservation, it is essential that guests contact us to receive check-in instructions. Please call +61863230862

Check-in is from 2.00pm and check-out is by 10.00am
Our Guest Relations Team are available from 9.00am until 8.00pm 7 days a week. If guests arrive prior to the above check-in time, they are welcome to leave luggage and relax in the guest lounge until rooms are ready. For late arrivals, please contact us to receive instructions on our after-hours check-in procedure.

Departing guests are requested to vacate rooms by 10am. Late check-out can only be honoured subject to availability and must be requested the evening prior to departure. Extra charges may be incurred for any unauthorised late check-outs.

There is ample on-street parking (free of charge, with restrictions) at the front of the property for any of our guests arriving by car.

Payment can be made by credit or debit card (Visa, MasterCard or American Express). We do not accept Cash, Maestro or Diners cards. Full payment will normally be taken on the day of arrival. We reserve the right to pre-authorise credit cards prior to check-in. Advance purchase reservations may be subject to full pre-payment. Please refer to your booking confirmation for exact terms and conditions. If accounts are to be settled by bank transfer, please request our bank details by email and forward your remittance advice once processed, to reservations@cityquarters.com.au. A tax invoice will be issued upon request.